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Response timeUsually within 24 hours (business days)
Top-upsDelivered in seconds, 24/7
Frequently asked questions
Quick answers to the things people ask us most.
?How do I create an account?
Tap Log in in the top-right and switch to Sign up, or create one while you check out. All we need is your name, email and a password — no documents and no sign-up fee.
?Is there a registration or top-up fee?
Creating an account is free, and we show the exact amount before you pay — no hidden charges. You only pay the load value plus any clearly-listed service fee, which is always shown on the review screen.
?Is my information safe?
Yes. Payments are handled by PayPal and the major card networks over an encrypted connection, and we never see or store your full card details. Your saved numbers are only visible to you when you're signed in.
?How does sending load work?
Enter the Philippine mobile number, pick the network and a load or data package, then pay. The top-up is delivered straight to that number within seconds, any time of day.
?My top-up hasn't arrived — what should I do?
Most top-ups land within seconds. If it's been more than a few minutes, double-check the number was entered correctly, then send us a message with your order number and we'll trace it right away.
?I forgot my password — what now?
On the login dialog choose Forgot password?, enter your email, and we'll send a link to set a new one. Accounts moved over from our previous system use the same step to set their first password.
?How do I close my account?
Send us a message from this page using your account email and ask us to close it. We'll permanently delete your account and remove your saved numbers.