Privacy Policy

This policy explains what information NetworkSys Co. Ltd. ("we", "us") collects when you use NetworkSys Co. Ltd., how we use it, and the choices you have. We're committed to handling your data responsibly and only using it to run the top-up service.

Information we collect

• Account details — your name and email address when you create an account or check out.
• Top-up details — the Philippine mobile numbers you top up, the networks and packages you choose, and your order history. If you save contacts, we store those numbers and the labels you give them so you can reload them quickly.
• Payment information — payments are processed by PayPal and the major card networks. We receive confirmation of payment and limited transaction details, but we never see or store your full card number.
• Technical & usage data — basic information such as your IP address, device and browser type, and how you use the site, collected to keep the service secure and working well.

How we use your information

• To process and deliver your top-ups, and to email you receipts and order updates.
• To provide customer support and respond to your enquiries.
• To detect, prevent and investigate fraud and misuse, and to keep the service secure.
• To operate, maintain and improve the website and our service.
• To meet our legal and regulatory obligations.

Sharing your information

We do not sell your personal information. We share it only as needed to run the service:

• With network operators and authorised aggregators, to fulfil the top-up you've ordered.
• With payment providers (such as PayPal) to process your payment.
• With trusted service providers who help us operate the site, under appropriate confidentiality obligations.
• With authorities or other parties where required by law, or to protect our rights, customers or the public.

Cookies

We use cookies to keep you signed in, remember your cart and preferences, and understand how the site is used so we can improve it. Essential cookies are needed for the site to function; others are optional. You can control or delete cookies through your browser settings — note that blocking essential cookies may stop parts of the site from working.

Keeping your information secure

We use appropriate technical and organisational measures to protect your information, including encrypted connections for sign-in and payment. No method of transmission over the internet is completely secure, but we work to safeguard your data and limit access to it.

How long we keep it

We keep your account and order information for as long as your account is active and as needed to provide the service, comply with our legal obligations, resolve disputes and prevent fraud. You can ask us to close your account and delete your saved numbers at any time.

Your choices and rights

• You can view and update your personal information from your account, or by contacting us.
• You can ask us to correct or delete your information, or to close your account and remove your saved contacts.
• If you ever receive optional updates from us, you can opt out at any time.

To make any of these requests, email us at [email protected] or use the Support page. We'll respond as quickly as we can.

Children's privacy

Our service is intended for adults and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. The current version is always shown here, with the "last updated" date above. Significant changes will be highlighted where appropriate.

Contact us

If you have any questions about this policy, or believe any information we hold about you is incorrect, please contact us using the details below and we'll put it right promptly.