Sending load
How top-ups work and what you can send.
?How does sending load work?
Enter the Philippine mobile number, choose the network and a load or data package, then pay. The top-up is delivered straight to that number within seconds, any time of day.
?Which networks can I top up?
All six major Philippine networks: Globe, Smart, DITO, TNT, TM and Sun Cellular — with prepaid load and data promos for each.
?Do I need to know the recipient's network?
No — we detect the network automatically from the number as you type. You can always pick it manually if you'd prefer to choose yourself.
?Can I send data and promo packages, not just regular load?
Yes. Alongside regular load, you can choose from each network's data, call and text promos on the package screen before you pay.
?Can I send to a Philippine number from anywhere?
Absolutely. You can top up any Philippine mobile number — your own or a loved one's — from wherever you are in the world.
?Can I repeat a top-up I've sent before?
Yes. Open Order History in your account and tap Repeat on any past order to send the same load again in one step.
Payments & pricing
How you pay and what it costs.
?How do I pay?
We accept PayPal and all major credit and debit cards. Choose your method on the secure checkout screen.
?Are there any hidden fees?
No. We show the exact total before you pay — the load value plus any clearly listed service fee. What you see on the review screen is what you're charged.
?Is my payment secure?
Yes. Payments run over an encrypted connection and are handled by PayPal and the major card networks. We never see or store your full card details.
?Will I get a receipt?
Yes — a receipt is emailed to you automatically as soon as a top-up is successful, so you always have a record.
?I sent to the wrong number — can I get a refund?
Top-ups are delivered instantly and usually can't be reversed once they reach a number. If you spot a mistake, contact us straight away with your order number and we'll do everything we can to help.
Delivery & troubleshooting
When top-ups arrive and what to do if one doesn't.
?How long does delivery take?
Most top-ups arrive within seconds — any time, 24 hours a day, 7 days a week.
?My top-up hasn't arrived — what should I do?
First, double-check the number was entered correctly. If it's been more than a few minutes, send us a message with your order number and we'll trace it right away.
?How do I check the status of an order?
Signed-in customers can see every order under Order History. You can also open the status link in your confirmation email at any time.
?The recipient says the load didn't show up.
Ask them to restart their phone and check their load balance — networks occasionally take a moment to update. If it still isn't there, contact us and we'll investigate.
Your account
Signing up, saved contacts, passwords and privacy.
?Do I need an account to send load?
No — you can check out as a guest. An account simply lets you save contacts, repeat orders in one tap and keep track of your history.
?How do I create an account?
Tap Log in in the top-right and switch to Sign up, or create one while you check out. All we need is your name, email and a password — no documents and no sign-up fee.
?How do I save and reuse numbers?
In your account, open Contacts to save the numbers you reload most. Each saved contact can be topped up again in a single tap.
?I'm a returning customer from your previous site — how do I log in?
Your account was carried over for you. The first time you sign in, use Forgot password? to set a new password, then log in as usual.
?I forgot my password — what now?
On the login screen choose Forgot password?, enter your email, and we'll send you a link to set a new one.
?Is my information safe?
Yes. Your details are stored securely, and your saved numbers are only visible to you when you're signed in. See our privacy policy for more.
?How do I close my account?
Message us from the Support page using your account email and ask us to close it. We'll permanently delete your account and your saved numbers.
Still have a question?
Can't find what you're looking for? Our support team is happy to help — usually within 24 hours on business days.